Appointment Policies

CANCELLATIONS: ANY cancellations or rescheduling should be done within 24 hours prior to appointment time. Cancellations or last minute rescheduling will result in a FEE of 50% of the total service(s) booked. This fee is NON-Refundable & is NOT applicable to your next service. This is out of courtesy to our technicians. This is their livelihood & last minute cancellations would prevent another client to book your spot. Please check to confirm you read this
LATE ARRIVAL: We have a grace period of 15 minutes, please be aware that there are other appointments after you and it would not be fair to take time off their services if you are late. Please try to arrive on time. If there is unwarranted surprise please call us at least 15 minutes before your appointment so we can arrange otherwise. Late arrival without prior notice is subjected to a FEE of 50% of services BOOKED. This fee is non-refundable & is NOT applicable towards your next service. If you do not arrive within 45 minutes after your service appointment time, your appointment will be cancelled & you will be charged as a NO SHOW (full 100% FEE of the Services booked- non refundable & not applicable towards future services) Please check to confirm you have read this
NO SHOWS: If you can't make it to your appointment please let us know. Out of respect for our techs we charge the full 100% FEE of the services booked. This fee is NON-REFUNDABLE & not APPLICABLE towards any future services. Multiple NO SHOWs will result in NO FUTURE appointments. Calling us 1 hour or more after the appointment time is STILL a NO SHOW. Please check to confirm you have read this
OUTSTANDING BALANCE: If you have an outstanding balance (accumulated by means of "no show" & "late cancellation" they must be paid before your next service can be performed. We reserve the right to refuse service with or without notice. Please check to confirm you have read this
CARD CONFIRMATION: NO CONFIRMATION = NO APPOINTMENT Appointments made without card confirmation will BE CANCELLED. You can call in to be added to the "Waitlist" however, service is not guaranteed. Waitlist can only be added on the day of. We do not book the Waitlist ahead of time Clients with confirmed appointments are priority, & will always be served first. Please remember to confirm you appointment as soon as your appointment is booked to avoid losing your spot. Please check to confirm you have read this.
COVID-19 All of our staff are vaccinated, wear masks, & gloves. We ask that our valued patrons please help keep everyone healthy by keeping your masks on, washing your hands, stay home if you're sick, and bring your vaccination cards or negative test results. Please check to confirm you have read this.
NO CHILDREN OR GUESTS IN SERVICE ROOMS: Please do not bring extra guests with you. If you have to bring extra guests please let them know to wait in the waiting area or outside. Children MUST always be supervised. WE WILL not supervise children & you will be responsible for any damages incurred if children break or contaminate supplies. Please check to confirm you have read this.
RIGHT TO REFUSE SERVICE: We reserve our right to refuse service. Please check to confirm you have read this
VIDEO & PHOTOS: Recording video or photos in the treatment room without consent is not permitted. If you would like to record videos or take pictures, please ask before doing so. Please check to confirm you have read this.
PAYMENT: WE are ONLY accepting CASH, Zelle (must be friends & family), & Credit/Debit Cards (7% Service Fee) Credit & Debit Card Transactions are subject to a 7% SERVICE FEE . We are NO LONGER taking Venmo, CashApp, ApplePay. Please check to confirm you have read this

Appointment Policies

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